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Are Your Store Associates Ready for Holiday Shopping Season?

Salesforce

For years now, retailers have focused their retail holiday prep on crushing Cyber Week. of annual retail sales revenue. There’s a reason we champion an omnichannel approach for retailers. There’s a reason we champion an omnichannel approach for retailers. This can negatively affect customer service.

Retail 52
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Inflation Could Curb Holiday Spending — Keep Shoppers Happy With Excellent Service

Salesforce

A labor shortage , inflation , and ongoing supply chain challenges are set to make the holiday season less festive for retailers and consumers alike. How can your business stand out when shoppers are buying fewer gifts? Salesforce research confirms the close relationship between retail customer service and repeat business.

Service 98
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Open Ended Questions For Retail – Our Summary

The 5% Institute

In the highly competitive world of retail, understanding your customers’ needs and preferences is essential for success. One powerful tool that can help retailers gain valuable insights is the use of open-ended questions. This understanding creates upselling and cross-selling opportunities, driving increased sales and revenue.

Retail 52
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Using customer journey orchestration to engage existing customers during the pandemic

Martech

A full thirty-one percent of marketers surveyed by Gartner said they end their journey maps with the purchase, the lead acquisition, the initial transaction or the delivery of the product or service. “A It’s these later stages that marketers are focusing on when they shift to existing customers during the pandemic and beyond.

Customers 107
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Dropshipping 101: What It Is and How It Can Make You a Successful Online Retailer

Hubspot

Amazing marketing and incredible customer service won't get you very far without sourcing, inventory management, order fulfillment and shipping processes in place. Traditional retailers need to buy and store inventory in order to sell it to consumers. Or more sales, happy customers, and repeat business?

Retail 78
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Does your marketing team need a customer journey analytics tool?

Martech

Marketing, sales, product and customer service must all contribute, and all can benefit, but you’ll need to decide who is leading the charge. Many of the benefits of customer journey analytics can only be realized through shifting the way businesses think about their customers — by adopting a customer-first focus.

Customers 113
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How to improve customer relationships with personalized messaging

Martech

You need a view of the customer that’s tied across sales, service, support, etc.,” Capturing their interactions post-discovery, such as communication with a call center or visit to a retail outlet, helps brands see which of their assets are helping them along their path. Tepfer said, “Then you can personalize the journey.”.

Customers 123