Repeat business Retail Technology 
Salesforce
OCTOBER 2, 2024
For years now, retailers have focused their retail holiday prep on crushing Cyber Week. of annual retail sales revenue. There’s a reason we champion an omnichannel approach for retailers. There’s a reason we champion an omnichannel approach for retailers. After all, holiday shopping accounts for 19.3%
Martech
JANUARY 12, 2022
Conversations are a two-way street, and brands need effective technologies that create foundations for ongoing high-quality customer messaging. You need the technology to be able to execute this,” he said. But data is just one piece of the puzzle. It means responding at the right time and on the right channels.”.
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The 5% Institute
JULY 24, 2023
In the highly competitive world of retail, understanding your customers’ needs and preferences is essential for success. One powerful tool that can help retailers gain valuable insights is the use of open-ended questions. This understanding creates upselling and cross-selling opportunities, driving increased sales and revenue.
Salesforce
SEPTEMBER 30, 2022
A labor shortage , inflation , and ongoing supply chain challenges are set to make the holiday season less festive for retailers and consumers alike. How can your business stand out when shoppers are buying fewer gifts? Salesforce research confirms the close relationship between retail customer service and repeat business.
Martech
AUGUST 30, 2022
During the pandemic, more people became accustomed to conveniences like buy-online pick-up-in-store or curbside deliveries from restaurants and retail locations. Consumers expect the “new normal” use of digital technologies to continue “post-pandemic.” Customer journey analytics tools do just that.
Martech
JANUARY 20, 2022
Marketing departments often have to adjust outdated technology systems to meet customer needs along their buying journeys while improving processes on the fly. That’s why marketers need to communicate the value of these goals to their technology departments, which are vital for tracking campaign events. Source: Tom Hannigan.
Martech
NOVEMBER 3, 2021
Capturing their interactions post-discovery, such as communication with a call center or visit to a retail outlet, helps brands see which of their assets are helping them along their path. These questions aren’t easily answered, but customer journey analytics tools do just that.
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