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Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Sales Pop!

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. This shift calls for a holistic approach to customer service, where every department in a company plays a distinct role in shaping the customer experience. Technology is vital to this transformation.

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Hotels…Are You Needlessly Killing Your Repeat Business?

Engage Selling

In the hotel business you have three moments to create a positive service experience for your customer. When the customer enters your hotel, during their stay, and when they are leaving. Let’s examine some recent negative experiences of mine and consider what could be done differently.

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Integrating E-Learning Platforms Into Your Lead Generation Process

Sales Pop!

Increases Loyalty: A business has much to give even after its first interaction. Increasing opportunities for continuous learning helps build relations that create repeat business. The right platform will help teach your audience while subtly directing them toward your product or service.

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8 Ways to Effectively Present Your Brand’s Service Product to Website Visitors

Sales Pop!

When people go online in search of a solution to their problem, they don’t want to spend days looking for a service that will meet their needs. Most simply shortlist a few services that catch their eye and opt for the one that feels right. Your website often serves as the initial meeting point with potential clients.

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How to Crack Complex B2B Customer Service Cases with Agentforce

Salesforce

B2B (Business-to-Business) customer service is complex, involving multiple relationship layers, big transactions, and specific support needs that need extra attention. Our research shows that 88% of customers are more likely to buy again with good service, emphasizing the importance of getting it right every time.

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Why Improving Customer Experience is Essential to Your Business

Sales Pop!

This journey begins the moment a customer learns of a product or service, and after. During customer interactions, customers will either praise or criticize the products or services. These brand advocates are also more likely to make repeat purchases. The importance of CX initiatives in business cannot be overstated.

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Sales and customer service have more in common than you might think

Salesmate

Sales and customer service were once considered completely different areas of business – divided into two different departments, each having different goals, objectives, and strategies. Traditionally, sales teams would bring in new customers, while customer service teams were expected to take care of them.

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