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Maximizing profits: Strategies for earning through loyalty programs by Comarch

Martech

Loyalty programs have evolved beyond simple points systems to sophisticated, data-driven strategies that leverage technology and personalized experiences. In return, customers receive exclusive benefits, rewards and sometimes special resources akin to subscription services.

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Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Sales Pop!

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. This shift calls for a holistic approach to customer service, where every department in a company plays a distinct role in shaping the customer experience. Technology is vital to this transformation.

Service 147
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How to Crack Complex B2B Customer Service Cases with Agentforce

Salesforce

B2B (Business-to-Business) customer service is complex, involving multiple relationship layers, big transactions, and specific support needs that need extra attention. Our research shows that 88% of customers are more likely to buy again with good service, emphasizing the importance of getting it right every time.

Service 52
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Maximizing profits: Strategies for earning through loyalty programs by Comarch

Search Engine Land

Loyalty programs have evolved beyond simple points systems to sophisticated, data-driven strategies that leverage technology and personalized experiences. In return, customers receive exclusive benefits, rewards and sometimes special resources akin to subscription services.

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How Aligning Sales And Customer Service Helps You Win

Miller Heiman Group

One way that sellers can work on improving buyer perception and exceeding those expectations is to consider the role that service plays in B2B sales. In this brave new world, businesses who rise to the top are those who provide the best customer experience. Sales sells the first deal; customer service helps sell every deal thereafter.

Service 96
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Are Your Store Associates Ready for Holiday Shopping Season?

Salesforce

This can negatively affect customer service. Retailers can also use technology to help overcome these challenges. Boost retail holiday prep with technology When you equip your retail store associates with mobile devices and apps, they can quickly check inventory levels, locate products, and process transactions on the spot.

Retail 52
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Prioritizing Safety in Field Service Can Boost Your Bottom Line, Too

Salesforce

Field service safety can drive revenue, while preventing injuries during on-site visits. This can lead to new business. As a field service leader, safety is No. Safety in field service is paramount and transcends industries,” said Shilpa Ramaswamy, senior director, product management, Salesforce Field Service.

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