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Nicole Wojno Smith (VP of Marketing at Tackle) suggests that “marketers should be looking at their efficiency and measuring the total investment per SQL, per opportunity, etc. In a prior life, Amit also led product and UX teams at Yahoo and Oracle. There are still marketing teams that don’t own a revenue number, which is crazy.
Salesforce, Yammer, Box, Viva, Success Factors, and of course Gusto and Zoom, which are represented here today. And they have deep conversations, but they’re not UX research conversations. So we bleed SaaS and we’ve been very lucky to have backed some of the iconic companies in the space. We hold back a lot.
Simple math tells us that anyone who works for us for more than 180 days spends far more time representative of their 90th day then their first. . People asking questions or representing a different point of view should be expected and encouraged, not avoided for potentially hurting someone’s feelings. We should want to change.
Four facets of an audience: User perceptions: UX benchmarking , like NPS score , is a “surgical’ way to understand loyalty throughout the customer journey. You generally need approximately 200–250 responses to accurately represent your population. Each element of the landing page represents the signage of the business.
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