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Doing additional research can shed more light on the situation, including asking your salessupport and IT teams — teams that nurture and support customers daily — for their perspective. Is it a new, one-off problem, or something more endemic to the company’s history? Your customer won’t always have all the answers.
Make it easy to communicate Offer multiple communication channels and sales enablement resources to help sales teams effectively utilize Deal Desks. For example, a dedicated sales-support Slack channel offers quick answers, while an announcement channel keeps updates and process changes centralized.
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