Martech

OCTOBER 24, 2024

AI sales support. AI tools assist in identifying customer needs, generating personalized sales messages, taking meeting notes, automating prospecting, gamifying team training and analyzing CRM data. AI copy generation/writing.

Niche 123

Niche Growth Pipeline CRM 123

Anthony Cole Training

JANUARY 6, 2014

If you are a sales manager, find the best sales and sales support people. If you are in sales, then you must develop and maintain relationships with those that are the best for your business. For an additional resource, read Perry Marshall’s The 80/20 of Sales and Marketing.' Hire the Best Webinar.

Sell 181

Sell Sales Support Clients Sales 181

SaaStr

MARCH 6, 2025

Do you work with sales engineers and sales support? You’ll learn if they can sell in competitive environments for real or not. How do you deal with FUD in the marketplace? This will also ferret out if they know how to compete or not). What role do they need to play at this stage when capital is finite ?

Quota 75

Quota Sales Up-sell Lead generation 75

Sales Pop!

OCTOBER 18, 2021

We’ve broken them down by functionality: Lead generation tools ; Internal communication tools; Engagement and outreach; Analytics and automation tools; Document management; Marketing sales support. What Is a Sales Setup? It also helps link marketing and sales while storing all relevant content in one searchable database.

Prospecting 207

Prospecting Price CRM Lead generation 207

A Sales Guy

JANUARY 2, 2012

Sales leaders, pull out your 2012 sales strategy right now. Go through it and take note of how much of it is dedicated to sales support and enablement. How much of the budget is allocated to sales improvement or support tools? What is your sales support and enablement strategy? Do you have one?

Sales Support 105

Sales Support Quota Sales Pipeline 105

Membrain

NOVEMBER 14, 2021

Engagement with sales people represent the smallest part of their time investment. I’ve written about this transformation suggesting we are going through a transformation of sales led, digitally supported to digitally led, sales supported.

Represent 139

Represent Sales Support Customers Sales 139

Sales Pop!

NOVEMBER 19, 2021

That data is used to service the customer from any point in the organization, and the customer doesn’t care if that point is customer success, sales, support, accounts receivable or anywhere else. In reality, company data doesn’t exist in silos—it must flow all throughout the company like a river.

CRM 243

CRM Manufacturing Technology Technology 243

Hubspot

SEPTEMBER 12, 2024

B2B buyers will look at their business requirements and a product’s technical specifications to determine the initial fit, and they’ll sign contracts based on potential ROI, provider reliability and post-sale support, and the flexibility of pricing terms.

B2B 81

B2B B2C Tradeshows Contract 81

Salesforce

MARCH 12, 2025

Examples of assistive agents in action Customer service chatbots: These AI systems support representatives by providing real-time information and suggesting responses during customer interactions, allowing for quicker resolutions.

Represent 98

Represent Customer Relationship Management CRM Relationship Management 98

Anthony Cole Training

JANUARY 5, 2018

If It’s not a service problem, it’s a sales/sales support turnover problem. If it’s not a production problem, it’s a productivity problem. If it’s not a productivity problem, it’s a servicing problem. In the words of Rosanne Rosannadana, “It’s Always Something”.

Pipeline 121

Pipeline Growth Sales Support Sales 121

Sales Pop!

SEPTEMBER 20, 2021

For those looking for the most convenient and practical sales solution, platforms that work in addition to CRM are not a solution. At its core, the new product is a CRM with a built-in sales support function. A sales process that delivers results and is effective is very dynamic.

CRM 189

CRM Pipeline Sales Campaign 189

CloserIQ

APRIL 23, 2019

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Sales Support 40

Sales Support Sales 40

Anthony Cole Training

JUNE 21, 2013

I have a very close friend who also is in the insurance business and he alone , with a very limited sales support teams and half the time, has built a 4 million dollar operation! The company being purchased had been in business for over 20 years and yet only had a book of business of 4 million dollars.

Sell 164

Sell Sales Up-sell Sales Experience 164

Sales Pop!

AUGUST 29, 2024

They ensure they honor commitments and provide customers with the necessary follow-up for successful post-sales support. Key Takeaway With that in mind, introverts can now use their special strengths to their advantage in sales. Follow-Through : Finally, detail-oriented and organized, introverts excel at follow-through.

Construction 130

Construction Repeat business Referrals Strategize 130

Anthony Cole Training

JUNE 21, 2013

I have a very close friend who also is in the insurance business and has built a $4 million dollar operation alone , with a very limited sales support team and half the time! I believe the differences in the two sales outcomes are as follows: One organization executed the same things over and over for a period exceeding 20 years.

Sell 152

Sell Sales Up-sell Sales Experience 152

Sales Hacker

JUNE 12, 2024

Elizabeth Pemmerl currently serves as GitHub’s Chief Revenue Officer, where she oversees all facets of the company’s go-to-market strategy and customer engagement, including sales, support, and operations.

GTM 123

GTM Engineering Growth Cross-sell 123

Martech

SEPTEMBER 16, 2024

Sales and support Role: Streamline the customer acquisition process while providing exceptional post-sale support. Sample goals: Shorten the sales cycle by 20%. Achieve a 95% first-response rate within 2 hours for support queries. Increase retention rates by 15% year over year.

Go To Market 63

Go To Market Objectives and Key Results A/B testing Territory 63

Tibor Shanto

SEPTEMBER 23, 2021

In essence he delivers the building blocks of Sales Enablement. Mike shares the 12 building blocks, tied together with systems thinking and communication management, sitting on a base of (optional) sales support services. Big Messages .

GTM 167

GTM Sales Consult Quota 167

Partners in Excellence

AUGUST 12, 2021

Buying is shifting from being sales led and digitally supported, to digitally led and sales supported. We have to redesign our entire sales and marketing processes to meet our customers where they want to be and how they want to buy.

Sell 154

Sell Sales Up-sell Sales Support 154

Partners in Excellence

AUGUST 19, 2024

We have tools to support our top of funnel processes, SDRs, BDRs, We have tools that help AEs, Account Managers, Corporate Account Managers, Sales Support, and on an on. We have tech stacks that support our organizational structures, optimized to the work that’s done in each box in our organizations.

GTM 138

GTM Account management Presentation CRM 138

APACSMA

DECEMBER 22, 2020

The Digital Sales Support Specialist role is responsible for meeting new business development goals as well as acting as a resource to the sales department in developing, selling, and maintaining digital marketing initiatives.

Education 98

Education Consult Sales Sales Support 98

Partners in Excellence

FEBRUARY 8, 2025

And that importance is displayed in a variety of ways, not just the solution and after sale support. But whoever their customer is, they seek to make themselves important to the customer. It’s how they engage the customer in their change, buying, problem solving processes.

Customers 62

Customers Clients Strategize Technology 62

Hubspot

JANUARY 14, 2025

This forward-thinking mindset often involves introducing additional resources, offering post-sale support, even proactively identifying opportunities to enhance the client experience for a prospect. Ensuring that they position themselves (and the product/service theyre selling) as a solution for the customer.

Negotiate 78

Negotiate Cross-sell Drivers/motivators Strategize 78

Partners in Excellence

NOVEMBER 2, 2021

Engagement with sales people represent the smallest part of their time investment. I’ve written about this transformation suggesting we are going through a transformation of sales led, digitally supported to digitally led, sales supported.

Represent 143

Represent Sales Support Sell Customers 143

SaaStr

JUNE 10, 2024

Forcing a rep to own onboarding, or post-sales support, that resents or doesn’t want to do it is worse than any other alternative. What’s actionable here? Just a few thoughts: #1. In the early days, let your reps own more than just the close, but don’t force it.

Sell 130

Sell Commission Referrals Sales 130

Martech

FEBRUARY 28, 2024

Snowflake’s influence in the customer data and advertising ecosystem continues to grow as it seeks to persuade the industry that operating with cross-enterprise data in the data warehouse is a superior strategy to migrating data from selected sources to a platform used for narrow (marketing, sales, support, etc.) Get MarTech!

Sales Support 110

Sales Support Start-ups Customers Process 110

SaaStr

MAY 14, 2020

“Surfacing positivity from customers worked wonders – a sentence or two from sales, support or personal convos shared in Slack is a solid reminder to everyone that what you do still matters” – Karl Kasper, cofounder, Klausapp. It’s validating and energizing in a time when uncertainty erodes both.”

Sales Support 128

Sales Support Trust Growth Closing 128

SaaStr

JANUARY 16, 2023

It’s really hard to go from an environment with a ton of support to one with almost none. And as noted above, anywhere with a “brand” has a lot more sales support than you do as a startup. From RevOps to collateral to a manager above them to SDRs feeding them deals.

Up-sell 131

Up-sell Sales Support Price Sell 131

SaaStr

JUNE 7, 2021

And they almost all have both customer success and post-sales support. We recently did a deep dive with Andrew Bialacki, the CEO of $9.5B ecommerce marketing leader Klaviyo here on this point. The vast majority of their customers are SMBs, often starting around $200 a month.

Customers 141

Customers Sales Up-sell Service 141

SaaStr

OCTOBER 26, 2020

What are the top 10 objections in sales. It is super, duper easy to contact sales, support, marketing, the CEO, anyone? Does your marketing site really speak to them? Are you sure? Does the marketing site answer them? Are you sure? Does the marketing site make you look like you are at least 2x larger than you are?

Product 136

Product Contact Start-ups Sales Support 136

Zoho SalesIQ

MAY 5, 2021

And simply providing the best after-sales support won’t make you stand out either. With today’s customers able to choose from many product and service providers, product quality or brand value alone won’t keep your business running. So, what can you really do? The post Unveiling SalesIQ 2.0:

B2C 92

B2C B2B Customers Sales Support 92

SaaStr

JUNE 25, 2020

Do you work with sales engineers and sales support? What’s going to be key in our space about winning vs. competitors? How do you deal with FUD in the marketplace? (This will ferret out if they know how to compete — or not).

Sales 141

Sales Lead generation Sales Support Engineering 141

A Sales Guy

APRIL 29, 2014

Sales people fail because they company fails them and when the company fails them the isn’t doing some or all of these things; They don’t provide a good competitive product. They aren’t providing solid sales support (enablement). They’ve created a shitty sales culture.

Quota 121

Quota Territory Legal Sales 121

Partners in Excellence

MAY 30, 2023

We have to reorganize everything we do around a digitally led, sales supported customer engagement process. We need to redefine workflow, roles, responsibilities–recognizing marketing/sales/customer experience are now tightly intertwined.

Objection handling 133

Objection handling Quota Entertainment Up-sell 133

A Sales Guy

OCTOBER 18, 2011

Bad sales techniques aside, I did enjoy learning about the new companies providing a breadth of sales support products and services. There was good attendance by sales solutions companies. There are a lot of killer companies starting in world of sales support. How bizarre is that?

Sell 92

Sell Pitch Technique Sales 92

A Sales Guy

JULY 24, 2012

Sales Support (Insides Sales, Content Marketing, Technical Support, etc.). Sales Investments. Sales person tenure (new reps vs established reps). Data driven quota’s come from careful analysis of available data like; Historical performance. Market Conditions. TAM (Total Available Market).

Quota 113

Quota Commission Territory Government 113

A Sales Guy

DECEMBER 16, 2011

Sales people have enough challenges externally to getting the deal closed, they don’t need to have to fight internally too. Get rid of the sales prevention department and stop making it hard for you sales people to sell. Sales are increasingly more and more complex.

Commission 128

Commission Cross-sell Sales Up-sell 128