Membrain

NOVEMBER 14, 2021

Engagement with sales people represent the smallest part of their time investment. I’ve written about this transformation suggesting we are going through a transformation of sales led, digitally supported to digitally led, sales supported.

Represent 138

Represent Sales Support Customers Sales 138

Martech

FEBRUARY 28, 2024

Snowflake’s influence in the customer data and advertising ecosystem continues to grow as it seeks to persuade the industry that operating with cross-enterprise data in the data warehouse is a superior strategy to migrating data from selected sources to a platform used for narrow (marketing, sales, support, etc.) Get MarTech!

Sales Support 103

Sales Support Start-ups Customers Process 103

Sales Hacker

JUNE 12, 2024

Elizabeth Pemmerl currently serves as GitHub’s Chief Revenue Officer, where she oversees all facets of the company’s go-to-market strategy and customer engagement, including sales, support, and operations.

GTM 104

GTM Engineering Growth Cross-sell 104

Partners in Excellence

AUGUST 19, 2024

We have tools to support our top of funnel processes, SDRs, BDRs, We have tools that help AEs, Account Managers, Corporate Account Managers, Sales Support, and on an on. We have tech stacks that support our organizational structures, optimized to the work that’s done in each box in our organizations.

GTM 116

GTM Account management Presentation CRM 116

Martech

OCTOBER 24, 2024

AI sales support. AI tools assist in identifying customer needs, generating personalized sales messages, taking meeting notes, automating prospecting, gamifying team training and analyzing CRM data. AI copy generation/writing.

Niche 111

Niche Growth Pipeline CRM 111

SaaStr

JUNE 10, 2024

Forcing a rep to own onboarding, or post-sales support, that resents or doesn’t want to do it is worse than any other alternative. What’s actionable here? Just a few thoughts: #1. In the early days, let your reps own more than just the close, but don’t force it.

Sell 99

Sell Commission Referrals Sales 99

Anthony Cole Training

JANUARY 5, 2018

If It’s not a service problem, it’s a sales/sales support turnover problem. If it’s not a production problem, it’s a productivity problem. If it’s not a productivity problem, it’s a servicing problem. In the words of Rosanne Rosannadana, “It’s Always Something”.

Pipeline 120

Pipeline Growth Sales Support Sales 120

Martech

OCTOBER 21, 2024

By positioning the event as a way to meet late-stage prospects and accelerate deals in the pipeline, sales went from reluctant participants to some of the event’s biggest champions. Start your winning strategy now Shifting from an event marketing-driven monologue to a cross-functional collaboration isn’t easy.

Strategize 94

Strategize Angle Territory Gaming 94

APACSMA

DECEMBER 22, 2020

The Digital Sales Support Specialist role is responsible for meeting new business development goals as well as acting as a resource to the sales department in developing, selling, and maintaining digital marketing initiatives.

Education 98

Education Consult Sales Sales Support 98

Salesforce

JULY 25, 2024

John Tully, Chief Revenue Officer, Certinia Increase sales: Co-Sell with Salesforce and AWS for growth Salesforce ISVs who take advantage of this program will benefit from deeper alignment with Salesforce and AWS sellers.

GTM 78

GTM Growth Up-sell Represent 78

Partners in Excellence

JUNE 25, 2024

Let’s walk through some sales math. We competed in 1000 qualified deals (We’ve got a good team of SDRs, AEs, and Sales Support). If we assume we made our numbers, but reflect on how we did it. We invested the resources to work those 1000 opportunities to close, hoping to win as much as possible. And we hit our goal!

Sell 77

Sell Growth Sales Support Closing 77

Zoho SalesIQ

MAY 5, 2021

And simply providing the best after-sales support won’t make you stand out either. With today’s customers able to choose from many product and service providers, product quality or brand value alone won’t keep your business running. So, what can you really do? The post Unveiling SalesIQ 2.0:

B2C 92

B2C B2B Customers Sales Support 92

Sales Pop!

AUGUST 29, 2024

They ensure they honor commitments and provide customers with the necessary follow-up for successful post-sales support. Key Takeaway With that in mind, introverts can now use their special strengths to their advantage in sales. Follow-Through : Finally, detail-oriented and organized, introverts excel at follow-through.

Construction 52

Construction Repeat business Strategize Referrals 52

Partners in Excellence

MAY 30, 2023

We have to reorganize everything we do around a digitally led, sales supported customer engagement process. We need to redefine workflow, roles, responsibilities–recognizing marketing/sales/customer experience are now tightly intertwined.

Objection handling 123

Objection handling Quota Entertainment Up-sell 123

Martech

NOVEMBER 6, 2023

Request specific feedback Customers are used to receiving messages after a purchase asking them about the sales experience. Consider refining your feedback request so that it can be helpful to both your customer and the sales support team. “We Often those surveys are too long and too broad.

Account management 113

Account management B2B Follow-up Meeting 113

Tibor Shanto

SEPTEMBER 23, 2021

In essence he delivers the building blocks of Sales Enablement. Mike shares the 12 building blocks, tied together with systems thinking and communication management, sitting on a base of (optional) sales support services. Big Messages .

GTM 167

GTM Sales Consult Quota 167

Martech

MAY 7, 2024

In our data, we detected that genAI-based martech tools offer sales use cases, such as sales support, i.e., client meetings, notes, supporting material (n=137), lead sourcing and outreach (n=65), lead scoring (n=27) and pitch decks (n=18). A possible competitive advantage for your company?

Legal 114

Legal Growth Pitch Technology 114

Miller Heiman Group

JANUARY 21, 2020

The study identified 21 activities that sales operations typically owns or extensively involves itself in across four categories: Sales Performance Management. Sales Support. Sales Planning Support. On average, sales operations teams owned or played a heavy hand in managing 11 or more of those 21 practices.

Quota 75

Quota CRM Technology Technology 75

SaaStr

JANUARY 16, 2023

It’s really hard to go from an environment with a ton of support to one with almost none. And as noted above, anywhere with a “brand” has a lot more sales support than you do as a startup. From RevOps to collateral to a manager above them to SDRs feeding them deals.

Up-sell 102

Up-sell Sales Support Price Sell 102

Search Engine Land

OCTOBER 25, 2022

Next month Netflix begins rolling out its paid ad tier with technology and sales supported by Microsoft. Microsoft’s overall revenue came in at $50.1 billion, an increase of 11% YoY. What’s next. Why we care. Advertisers may have also noticed that Google’s earnings weren’t quite up to par.

Gaming 80

Gaming Price Growth Sales Support 80

SaaStr

DECEMBER 4, 2022

And importantly — use it for a cross-functional discussion across Sales, Support, Customer Success, Marketing, Engineering, and Product. Challenge the team to via NPS, and watch them rise to the occassion. I was wrong. Track NPS as a core, monthly metric. Share it with everyone.

Cross-sell 114

Cross-sell Engineering Sales Support Promote 114

Partners in Excellence

NOVEMBER 2, 2021

Engagement with sales people represent the smallest part of their time investment. I’ve written about this transformation suggesting we are going through a transformation of sales led, digitally supported to digitally led, sales supported.

Represent 126

Represent Sales Support Sell Customers 126

Search Engine Land

JANUARY 23, 2024

The roles of Sales Google sales reps are tasked with engaging customers in discussions about new solutions, products, and features, encompassing AI solutions. Advertisers are assigned Google sales representatives periodically, determined by various factors, as the company provides different types of sales support.

Commission 110

Commission Construction Contact Represent 110

Martech

SEPTEMBER 16, 2024

Sales and support Role: Streamline the customer acquisition process while providing exceptional post-sale support. Sample goals: Shorten the sales cycle by 20%. Achieve a 95% first-response rate within 2 hours for support queries. Increase retention rates by 15% year over year.

Go To Market 61

Go To Market Objectives and Key Results A/B testing Territory 61

Partners in Excellence

AUGUST 12, 2021

Buying is shifting from being sales led and digitally supported, to digitally led and sales supported. We have to redesign our entire sales and marketing processes to meet our customers where they want to be and how they want to buy.

Sell 136

Sell Sales Up-sell Sales Support 136

A Sales Guy

JANUARY 2, 2012

Sales leaders, pull out your 2012 sales strategy right now. Go through it and take note of how much of it is dedicated to sales support and enablement. How much of the budget is allocated to sales improvement or support tools? What is your sales support and enablement strategy? Do you have one?

Sales Support 105

Sales Support Quota Sales Pipeline 105

Score More Sales

JANUARY 3, 2019

One of those points – “The New Era of Tech Hiring Will Be For Non-Tech Jobs” (which includes SALES) supports our point of view about NOW being the time for more women and people of color to consider a career in B2B sales. A couple weeks ago, Glassdoor published their 5 Workforce Disruptions to Watch for in 2019 and Beyond.

Sales Support 75

Sales Support B2B Sales 75

Anthony Cole Training

JANUARY 6, 2014

If you are a sales manager, find the best sales and sales support people. If you are in sales, then you must develop and maintain relationships with those that are the best for your business. For an additional resource, read Perry Marshall’s The 80/20 of Sales and Marketing.' Hire the Best Webinar.

Sell 180

Sell Sales Support Clients Sales 180

Spiro Technologies

DECEMBER 8, 2022

There’s no denying that sales, at any level, comes with pressure. Between the prospects, the management, existing customers, sales support, and – on top of it all – a looming quota, this job that can take its toll. It’s about working smarter, not harder. Leave work at work.

Commission 98

Commission Quota Relationship Management Follow-up 98

Salesforce

JANUARY 6, 2022

With new 5G services, there will be opportunities for innovation across the customer experience, from marketing to post-sale support. With new 5G services, there will be opportunities for innovation across the customer experience, from marketing to post-sale support. Innovation is easier said than done.

Customers 52

Customers Networking User Experience Represent 52

SaaStr

JUNE 7, 2021

And they almost all have both customer success and post-sales support. We recently did a deep dive with Andrew Bialacki, the CEO of $9.5B ecommerce marketing leader Klaviyo here on this point. The vast majority of their customers are SMBs, often starting around $200 a month.

Customers 124

Customers Sales Up-sell Service 124

Sales Pop!

OCTOBER 18, 2021

We’ve broken them down by functionality: Lead generation tools ; Internal communication tools; Engagement and outreach; Analytics and automation tools; Document management; Marketing sales support. What Is a Sales Setup? It also helps link marketing and sales while storing all relevant content in one searchable database.

Prospecting 97

Prospecting Price CRM Lead generation 97

SaaStr

AUGUST 6, 2022

Today, it’s the default system of record for sales, support, and much more. Today, it’s the default cloud choice for content management at $1 Billion in ARR. Salesforce started off as a simple contact manager. Take a look at that early screenshot above. It’s at $30 Billion in ARR! And ultimately, stalled out.

UX 111

UX Niche Start-ups Sales Support 111

Salesforce

SEPTEMBER 16, 2024

However, customer service performance is average at best according to manufacturing decision makers. For example, of the 75% that track customer satisfaction metrics, such as net promoter score (NPS), only 44% exceed their goals.

Manufacturing 52

Manufacturing Service Contact CRM 52

The 5% Institute

JUNE 19, 2023

Sales is transactional, focusing on generating revenue, while selling is relational, emphasizing building relationships and creating value for customers. Effective selling techniques include active listening, building trust, customizing solutions, and providing post-sales support. How can technology enhance sales and selling?

Sell 52

Sell Objectives and Key Results Technique Customer Relationship Management 52

Salesmate

JANUARY 19, 2021

Post-sales Support. Your role does not end when a sale is made. In fact, providing proper post-sales support to your clients is an important part of maintaining good relationships with them. The SaaS product that I sell, as mentioned above, provides top-class security to my clients.

Represent 124

Represent Referrals Clients CRM 124

SaaStr

OCTOBER 26, 2020

What are the top 10 objections in sales. It is super, duper easy to contact sales, support, marketing, the CEO, anyone? Does your marketing site really speak to them? Are you sure? Does the marketing site answer them? Are you sure? Does the marketing site make you look like you are at least 2x larger than you are?

Product 115

Product Contact Start-ups Sales Support 115