Salesforce

MARCH 12, 2025

and then respond to follow-up question by referring to the records and data. Assistive agents are AI-driven systems designed to assist humans by providing support and information during various tasks. Just get started. For example, it can answer questions, like when do my points expire? What are assistive agents?

Represent 98

Represent Customer Relationship Management CRM Relationship Management 98

Hubspot

MARCH 16, 2012

But if your business is mature or you feel that you’re starting to saturate your market, you may want to get more advanced with your SLA and measure the quality in addition to the quantity of your leads. Remember, the SLA is an agreement between Sales and Marketing. 4) Set Up Your SLA. How cool is that?!

Sales Support 73

Sales Support CRM Sales Closing 73

SaaStr

MARCH 6, 2025

Do you work with sales engineers and sales support? This will ferret out if he/she can play at an early-stage SaaS start-up successfully and if they know how to scale once you scale. So many candidates you talk to will talk about nothing but process, not customers to start. You may never be ready in fact.

Quota 73

Quota Sales Up-sell Lead generation 73

Sales Pop!

AUGUST 20, 2021

For example, certain companies allow their prospects to contact their sales-support team with a toll-free number calling option or instant 1:1 live chatbot. Keep it simple and easy to get started. They will help you generate quality leads and improve efficiency at every stage of B2B SaaS sales. LinkedIn Sales Navigator.

Inside sales 246

Inside sales B2B CRM Price 246

SaaStr

OCTOBER 26, 2020

Your marketing site has to be: Clearer Simpler More Obvious More Up-to-date Better designed Easier to contact Faster Slicker Better Informing. When a new head of marketing joins a start-up and the first thing they want to do is “refresh the marketing site”, I always quietly groan a bit. Than your actual product.

Product 135

Product Contact Start-ups Sales Support 135

SaaStr

JUNE 7, 2021

If a sales rep closed a deal, A customer success manager should take it over. An open question around smaller customers is how do you staff up Customer Success for them — if at all. But what you can do is just assign a certain number SMB and smaller customers that sums up to the amount of ACV you want to cover per CSM.

Customers 141

Customers Sales Up-sell Service 141

SaaStr

JANUARY 16, 2023

Not that they are just "great at sales" — Jason Be Kind Lemkin  (@jasonlk) January 12, 2023. So a while back we did a deep dive on why 95% of the VPs of Sales candidates just won’t thrive at your start-up. The ones you hire before your first great VP of Sales. The ones you hire yourself.

Up-sell 130

Up-sell Sales Support Price Sell 130

SaaStr

AUGUST 6, 2022

If you have that, never ever give it up. When SaaS started getting going, folks would criticize SaaS start-ups as “just a feature” Oh Google/Salesforce/Microsoft will just build that. When the web became our OS, that started to fade. The explosion of mobile changed it up once again.

UX 120

UX Niche Start-ups Sales Support 120

Partners in Excellence

AUGUST 12, 2021

Buying is shifting from being sales led and digitally supported, to digitally led and sales supported. We have to redesign our entire sales and marketing processes to meet our customers where they want to be and how they want to buy. Saying the future of selling is virtual is meaningless to anyone but sales people.

Sell 153

Sell Sales Up-sell Sales Support 153

Partners in Excellence

MAY 30, 2023

We may have buffed them up a little to make them look shinier, but underneath they are what we have always done. It hasn’t changed since I started selling, despite all the data showing us customers don’t buy that way. We have our classic, “marketing catches them/sales skins them” approach.

Objection handling 133

Objection handling Quota Entertainment Up-sell 133

Adaptive Business Services

APRIL 9, 2025

Show how your offering can deliver measurable results, enhancing the effectiveness of his CRM training and sales support. Here is how I created what you see I started by using a free Chrome extension. Emphasize your understanding of his goals and provide concrete examples of how your solution can help him meet them.

Electricity 71

Electricity CRM Relationship building Clients 71

A Sales Guy

JULY 16, 2012

Let’s start with the rules: Quota MUST align with the business objectives. Quota MUST take into consideration, territory, product availability, sales cycle, sales support and market conditions. Once you’ve locked these down, you can start building quota. Start from the top.

Quota 113

Quota Territory Commission Drivers/motivators 113

A Sales Guy

APRIL 29, 2014

Sales people fail because they company fails them and when the company fails them the isn’t doing some or all of these things; They don’t provide a good competitive product. They aren’t providing solid sales support (enablement). They’ve created a shitty sales culture.

Quota 121

Quota Territory Legal Sales 121

InsightSquared

MARCH 6, 2018

Sales operations has been around for quite some time, but lately the function has been gaining momentum. Instead of behind-the-scenes sales support, sales ops now acts as a strategic partner for sales VPs and leadership. Where to Start: CRM. You can add a more formal sales enablement role later.

Contract 119

Contract CRM Territory Sales 119

Martech

FEBRUARY 28, 2024

Snowflake acquired Samooha in December 2023 — a start-up designed to make data clean room functionality accessible to marketers without support from data scientists. Dig deeper: Why we care about data clean rooms Samooha, by Snowflake. Get MarTech!

Sales Support 109

Sales Support Start-ups Customers Process 109

Salesmate

JANUARY 19, 2021

When it comes to Enterprise Sales, nurturing relationships is everything. And nurturing one’s relations starts with building a rapport with your clients first. I have met many salespeople who wish to excel at Enterprise sales but aren’t able to. So let’s start with the basic ones. What is Enterprise Sales?

Represent 124

Represent Referrals Clients CRM 124

SaaStr

JUNE 25, 2020

Do you work with sales engineers and sales support? If so, what role do they need to play at this stage when capital is finite? (This will ferret out if he/she can play at an early-stage SaaS start-up successfully — and if he knows how to scale once you scale).

Sales 141

Sales Lead generation Sales Support Engineering 141

Sales Hacker

MARCH 25, 2025

If you missed GTM 138, check it out here: The AI Advantage, Solving Sales & Marketing Alignment for Better GTM Execution with Jaleh Rezaei Highlights: 06:53 What makes an AI agent different from bots and automationand why it matters now. 31:12 Inside Microsoft CoPilot: Real-world agent use cases across sales, support, and strategy.

GTM 70

GTM X-functional Start-ups Relationship building 70

Sales Pop!

DECEMBER 17, 2021

From keeping track of customers to generating marketing content to communicating with clients, technology is starting to free up human employees for other tasks. Chatbots are now widely used as both customer service and sales automation channels. As Proxy Sales Agents. In Closing.

A/B testing 130

A/B testing Sales Contact Relationship Management 130

Salesmate

JULY 9, 2020

Your sales pipeline covers every stage of the customer acquisition process from leads to after-sales support to repeat business. To be successful in sales, you need to track specific sales pipeline metrics. Let’s get started. Sales Cycle Length. How long does it take you to close a sale?

Pipeline 121

Pipeline Contract Sales Territory 121

SaaStr

DECEMBER 4, 2022

What it turns out I love about NPS: >> It keeps a SaaS start-up honest << This is my favorite NPS “feature” Different teams and different executives can have heated debates on your product quality. If your NPS is super high, and going up … well … it’s gonna be OK.

Cross-sell 117

Cross-sell Engineering Sales Support Promote 117

Sales Hacker

SEPTEMBER 23, 2021

The distributor may also augment the vendor’s resources by providing training, technical assistance, marketing, and sales support to all of the channel partners. When should I start engaging with sales channel partners? But be warned: don’t start a reseller program. Value-added resellers (VAR). Never before.

Commission 120

Commission Manufacturing Negotiate Contract 120

SaaStr

FEBRUARY 11, 2021

It goes something like “You’ve Got to Get Past the Carcass of Your First VP of Sales” or “It’s The Second VP of Sales When You Really Start Selling” or variants thereof. Because in SaaS start-ups, it seems like the majority of first VP Sales fail. And totally screw things up as they fail.

X-functional 145

X-functional Quota Sales Up-sell 145

Hubspot

DECEMBER 8, 2020

Administrative and manual tasks take up valuable time during the day — even when those tasks only require seconds to complete. Think about it… those seconds add up to minutes throughout the day. And those minutes add up to hours throughout the quarter and year. Not to mention, you can get started with HubSpot for free.

CRM 98

CRM Contact Sales Prospecting 98

Martech

DECEMBER 1, 2023

And rather than hiring another sales rep or BDR, you can automate the process and set up CRM correctly. Let’s explore tactics to make your customer acquisition efforts more efficient with improved sales and marketing processes. Check out what you can do to free up your sales execs. Up to 40% higher revenue.

Process 108

Process Customers Appointment Pharmaceutical 108

A Sales Guy

OCTOBER 13, 2015

I’m super excited for these guys; it sounds like things are going well, and they are about to blow up! I reached out to many influencers (acquaintances of yours) for advice during our restructure starting in 2013, they all continue to provide that with free and powerful knowledge and insight. Good for them!

Quota 117

Quota Appointment Negotiate Referrals 117

A Sales Guy

MAY 7, 2013

It isn’t OK for sales leadership to not report quarterly on its goals, strategies, initiatives or tactics. When sales leaders commit to a new commission plan, to training, to new territory alignment, to sales enablement, to product support, to sales support etc. Do you know what keeps them up at night?

Territory 128

Territory Commission Objectives and Key Results B2B 128

A Sales Guy

JULY 23, 2014

Your sales management team must understand your company’s overall goals and structure compensation to align with them. In short, sales compensation should be not just a tactical focus for your organization, but a strategic one as well. Sizing It Up. Are your sales goals orders- or bookings-based?

Commission 120

Commission Quota Cold Call Sales 120

Martech

JANUARY 10, 2024

I get some of those same feelings about being exposed, with everybody showing up at a public talk. A: Sign me up any day, I’d rather be on stage presenting! Not because I’m less comfortable on a panel [than delivering a talk], but there’s just a fear of not measuring up to the other panelists, honestly. A: Retrospectively.

Electrical Engineering 106

Electrical Engineering Healthcare Electricity Technology 106

Sales Hacker

MARCH 8, 2024

Data from Crossbeam shows that ELG is the third-most cost-effective strategy behind customer referrals and inbound sales. Support on pipeline movement. Sales tactics like cold calls often have a low conversion rate. Watch the live event replay on AI sales coaching here. Let’s break it down Why ecosystem-led growth?

GTM 124

GTM Growth Referrals Cross-sell 124

Heinz Marketing

JANUARY 7, 2022

Again, signing up for a product and adopting it as your go-to solution isn’t necessarily the same thing. Moving users through product adoption is where marketing and sales can make or break your product-led strategy. You should provide content and sales support to give the customer the resources to succeed.

Growth 119

Growth Product Intrinsic Referrals 119

Sales Hacker

NOVEMBER 26, 2019

WHAT : Five exciting days of advanced sales training and tips from some of the biggest names in Sales. Sales Hacker Success Summit: Level Up for 2020. So, start clearing your schedule, and get ready for the best week of your sales career! Monday, December 9: Modern Sales. WHEN : December 9–13, 2019.

Gaming 130

Gaming Objectives and Key Results Sales Up-sell 130

Search Engine Land

OCTOBER 25, 2022

We are seeing record daily usage of Edge, Start and Bing driven by Windows. Next month Netflix begins rolling out its paid ad tier with technology and sales supported by Microsoft. Advertisers may have also noticed that Google’s earnings weren’t quite up to par. billion, an increase of 11% YoY. Why we care.

Gaming 80

Gaming Price Growth Sales Support 80

SaaStr

OCTOBER 3, 2022

Sales Cycle. This includes everything from inside sales to account executives to strategic asset allocation. Post Sales. Support the professional services and customer managers who guide your clients. Hire talent strategically and be two steps ahead with sales capacity. Building the GTM organization.

GTM 109

GTM Strategize Government Inside sales 109

Spiro Technologies

OCTOBER 13, 2022

Follow-up . Frequent touch-points correlate with higher close rates, so it’s critical that you stay in touch with prospects you’ve pitched, lest they forget about you or decide work with someone who followed up at the right time. But sometimes, slowing down can help you speed up. Moving deals through the process.

Pipeline 98

Pipeline Drivers/motivators CRM Sales 98

SaaStr

JANUARY 30, 2023

Overcoming challenges by optimizing for success In the early stages of setting up your SaaS business, it’s always a good idea to invest time thinking about the direction you want to take. Identifying a direction is just the starting point. Once onboard, get regular input from your sales, support, and customer success teams.

Cross-sell 109

Cross-sell Account management Clients Growth 109

Martech

NOVEMBER 5, 2021

coding up a new blog template). When mistakes happen, things start to slow down, or people skip important steps, these are signs you are struggling to self-manage and it’s only a matter of time before it bites you. CMOs report 42% of the benefits of their current martech goes unrealized, so it’s a good starting point.

Process 117

Process Government Growth Niche 117